“HP’s Controversial 15-Minute Hold Trick Backfires Amid Customer Outcry”
Recent reports indicate that HP implemented a controversial 15-minute hold time for customers seeking assistance via their hotline. The intent behind this decision was to steer users towards digital support channels, such as support.hp.com and its virtual agent at virtualagent.hpcloud.hp.com. However, following significant backlash from both customers and employees, HP has swiftly retracted this policy. […]
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