Below are details regarding various marketing claims and legal disclaimers for Dell products and services.
Return Policy
A 30-day return period starts from the date of the invoice. Certain products are non-returnable, adhering to Dell’s standard return policy. Additional details are available on Dell’s official return policy page.
Expedited Delivery
Expedited Delivery options are unavailable for select products such as certain TVs, monitors, batteries, and adapters. This service is limited to the Continental U.S. (excluding Alaska) and not applicable to resellers or online auctions. Offers may change and cannot be combined with all promotions.
Onsite Services
Onsite Service and Advanced Exchange Service follow a remote diagnosis. Onsite Service requires evaluation by a Dell technician who may need customer access to the device. If the issue is covered under warranty and not resolvable remotely, a technician or replacement part will be dispatched within 1-2 business days. Customers are required to return the original hardware per the specified guidelines. For comprehensive details, refer to Dell’s service contracts webpage.
Accidental Damage Terms
Accidental Damage Service excludes theft, fire, flood, and intentional damage. Customers may be required to return the damaged unit. One qualified incident per contract year is permitted. More details are available for consumers and commercial customers via specific links to Accidental Damage Service Contracts.
Storage Solutions
PowerScale can handle workloads up to 186PB per cluster, offering 9.5 times more PB per cluster than competing products. PowerStore boasts up to 5 times better data density compared to specific competitors, backed by Dell’s internal analysis. Dell also claims to have the most comprehensive storage portfolio with robust security features.
Cost and Model Variety
An all-Dell IT environment can be up to 22.4% cheaper compared to a mixed Dell and Apple setup, as indicated by a study from Principled Technologies. Dell offers a broader range of business laptop and mobile workstation configurations and monitor models than Apple.
Innovation Recognition
The CES Innovation Awards are based on submitted materials and are not verified for accuracy. This highlights recognition for innovative products within the technology sector.
Credit and Payment Terms
Several payment solutions are available through Dell’s Financial Services, subject to eligibility and applicable laws. Offers may vary by region and are unavailable for personal or household use. Additionally, specific promotional payment plans are detailed, including information on interest charges and minimum payment requirements.
Trademarks
The trademarks and logos of Dell Technologies, Microsoft, Intel, AMD, NVIDIA, and others are acknowledged. These brands may own various rights and trademarks associated with their products and services.